Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Why is your lobby closed for two hours each day?

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Are you open on holidays?

Yes, We are open 365 days a year.

How do I know my dog will be safe at the Dog Retreat & Spa?

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

What do I need to bring for my dog when they’re in daycare?

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

What is the difference between Daycare and Day Stay?

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

What if my dog is not neutered or spade what are my options

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

What happens if I want to cancel my reservation for lodging?

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Can I bring my own food?

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Can someone other than me pick up my dog?

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

My dog went to training but is still not trained. Can you help him/her?

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

What Services Are Offered at a Luxury Dog Spa?

luxury dog spa services - mini dachshund after a bath concept image.

Picking the right dog spa in Massachusetts requires some research to find a place that offers all the services you and your dog need. Thankfully, The Dog Retreat & Spa in Waltham, MA has everything you might be looking for in a luxury dog spa. Here are all of the features of our luxury dog spa services you can find when you bring your dog into our facility.

Transportation

The most convenient feature of our dog spa is our pet transportation service. Our staff members will be happy to pick up and drop off your dog in Weston, Waltham, and Lincoln. Reservations can be made for transportation services in additional towns.

Lodging at the Dog Spa

The Dog Retreat & Spa has designed boarding suites for your dog while you are away. Our rooms come in several different sizes. Each room provides dogs their own private space that is temperature controlled, offers music, and has a raised bed. We also offer a cage-free option for dogs that don’t do well in their rooms. Our staff will pamper them with love, so you can rest assured knowing your dog is getting the love and attention it deserves. Before lodging with us, all dogs are required to spend a day in our dog daycare, so they are familiar with their surroundings.

Daycare

Our daycare will give your dog the opportunity to play and socialize with others or relax with our staff. All dogs will be separated into groups based on size, temperament, and energy level. The energetic types can run freely in our indoor and outdoor play parks. Our lazy dogs might prefer the Couch Potato room, where they can snuggle up beside our loving staff members.

For rescue dogs, we understand they may be more apprehensive than others. That is why we encourage you to bring them by our facility a few times so they can get comfortable. Once it is time to send them off for daycare, they won’t feel like you are abandoning them.

Dog Spa Grooming

Our dog spa will have your pooch looking and feeling its best. Get the full grooming experience which includes:

Bath, brush, and dry
Ears and teeth cleaning
Nail and paw trimming
Sani and face trim
De-matting and brush out
Facials

Physical Therapy at The Dog Spa

The Dog Retreat and Spa isn’t just a grooming and boarding service, we offer rehab for dogs recovering from surgery or injury.

Some of our rehabilitation services include:

Land exercises to improve muscle strength
Water exercises for dogs with joint and muscular issues
Acupuncture
Massages
Laser Therapy
Weight Management

Our team of professional veterinarians will give your dog the proper care it needs to recover as best it can.

Dog Spa Features Coming Soon

The Dog Retreat and Spa is constantly evolving to make sure it’s the best environment for your pet outside of your home. Our water-loving dogs would be excited to learn that we are in the process of building an indoor splash park. Additionally, we have plans to launch puppy and dog training classes in the Waltham area.

Visit Dog Retreat & Spa Today

Like you, we love our animals, and we welcome you to The Dog Retreat & Spa. Please call us at (781) 604-7387 if you have any questions about our luxury dog spa services, or register with us today.

219 Bear Hill Rd, Waltham, MA 02451

What Services Are Offered at a Luxury Dog Spa?

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