Policies & FAQs

Policies & FAQs2022-07-07T14:49:35+00:00

Dog Daycare FAQs

Welcome to the Dog Retreat & Spa in Waltham, MA. Here is our dog daycare FAQs to review before bringing us your loved one. For questions, contact us.

Policies2019-03-11T20:44:56+00:00
General Policies
Lodging
Daycare
Transportation
Holiday Dates2023-03-06T21:40:29+00:00

2023 Peak Holiday Dates:

  • February Vacation 2/17 to 2/26
  • April Vacation 4/14 to 4/23
  • Memorial Day 5/26 to 5/29
  • 4th of July 6/30 to 7/5
  • Labor Day 9/1 to 9/5
  • Thanksgiving 11/22 to 11/26
  • Christmas ’23/New Years ’23 12/15 to 1/7/24

Our lobby will close at 3:00 p.m. on July 3rd, Thanksgiving Eve, Christmas Eve and New Year’s Eve.

We are closed for daycare, pickup and drop-off on all MA recognized Holidays: New Year’s Day, Martin Luther King Day, Washington’s Birthday, Easter, Patriots Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas.

Compatibility Evaluation2019-03-15T13:28:24+00:00

Compatibility Evaluation

All dogs must pass our compatibility evaluation.

This evaluation will allow us to place your dog in the best suited playgroup for his/her personality. During this process we will be able to tell you if your dog is not suited for group daycare and offer you other options of support, training, or private play.

PLEASE NOTE: The evaluation is designed for your pet’s well-being. Not every dog is suited for daycare. We say this to keep with one goal in mind the happiness of each dog we meet.

Tours2020-09-10T15:14:13+00:00

Due to the COVID crisis we are currently not giving tours of our facility until further notice. Sorry for any inconvenience. Please call with any questions.

Schedule a tour to see what your dog is missing. We’ll show you around our state of the art facility, indoor and outdoor play yards, lodging areas, share what’s coming next, and answer any questions you may have.

FAQs2023-03-01T15:10:51+00:00

Due to the COVID crisis we are currently not giving tours of our facility until further notice. Unless you are fully vaccinated and boosted and wear a mask.

Q: Can I come tour the facility before I bring my dog?
Q: If my dog already goes to daycare can I bring him to your facility?
Q: How do I make reservations for daycare or lodging for my dog who has never been there before?
Q: Why is your lobby closed for two hours each day?
Q: Are you open on holidays?
Q: How do I know my dog will be safe at the Dog Retreat & Spa?
Q: What do I need to bring for my dog when they’re in daycare?
Q: Will my dog adjust to doggy daycare/lodging? He’s never been away from home.
Q: What if my dog is not neutered or spade what are my options
Q: What happens if I want to cancel my reservation for lodging?
Q: Can I bring my own food?
Q: What if my dog acts aggressively toward another dog while at The Dog Retreat?
Q: Can someone other than me pick up my dog?
Q: My dog went to training but is still not trained. Can you help him/her?
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