Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Why is your lobby closed for two hours each day?

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Are you open on holidays?

Yes, We are open 365 days a year.

How do I know my dog will be safe at the Dog Retreat & Spa?

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

What do I need to bring for my dog when they’re in daycare?

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

What is the difference between Daycare and Day Stay?

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

What if my dog is not neutered or spade what are my options

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

What happens if I want to cancel my reservation for lodging?

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Can I bring my own food?

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Can someone other than me pick up my dog?

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

My dog went to training but is still not trained. Can you help him/her?

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility while your dog is being evaluated. You can book a tour online through our registration portal.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have your dog, however, he or she will still need to pass our compatibility evaluation before joining.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by completing the registration forms and submitting the required vet documents. You may also call us to schedule a compatibility evaluation.

Why is your lobby closed for two hours each day?

We close our lobby daily to give dogs downtime and allow our staff to perform cleaning and maintenance. Rest periods help prevent fatigue and promote safety during playtime.

Are you open on holidays?

Yes, we are open 365 days a year. However, on certain holidays our lobby may be closed for drop-offs and pick-ups, and hours may vary.

How do I know my dog will be safe at the Dog Retreat & Spa?

All dogs must complete a compatibility evaluation and are grouped by size and temperament. Our trained staff maintain a low dog-to-leader ratio, and all are certified in pet first aid and CPR to ensure your dog’s safety.

What do I need to bring for my dog when they’re in daycare?

Please bring a quick-release collar. If your dog requires food or medication, ensure it’s labeled and medications are in their original packaging.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most dogs adapt quickly and benefit from socialization in daycare. However, every dog is unique. If needed, we offer one-on-one or small group play options to ensure comfort and happiness.

What if my dog is not neutered or spayed? What are my options?

Dogs attending daycare must be neutered or spayed by 6–8 months of age. If not, you may consider our Day Stay program as an alternative.

What happens if I want to cancel my reservation for lodging?

A 50% deposit is required for all overnight stays. Non-peak cancellations must be made 72 hours in advance to avoid forfeiting the deposit. During peak periods, deposits are non-refundable, and cancellations made within 10 days will be charged the full stay amount.

Can I bring my own food?

Yes, bringing your pet’s own food is required to maintain their regular diet. Please portion food into labeled individual baggies. Boarders may bring a blanket for comfort, but rawhide, bully sticks, and bones are not allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If aggression occurs, the dog will first be placed in a timeout. If the behavior results in harm to another dog, you will be responsible for veterinary costs and the dog may not return until behavior modification is demonstrated.

Can someone other than me pick up my dog?

Yes, but the designated person must be listed on your account and will need to show valid photo identification when picking up your dog.

My dog went to training but is still not trained. Can you help him/her?

We offer several training programs to help improve your dog’s behavior. However, consistent owner participation of at least 10 minutes per day is essential for lasting success.

Dog Daycare FAQs

Welcome to the Dog Retreat & Spa in Waltham, MA. Here is our dog daycare FAQs to review before bringing us your loved one. For questions, contact us.

Existing Client Login

Policies

General Policies

Critical Safety Leash Rule

SINCE WE ARE NEXT TO A HIGHWAY, ALL DOGS MUST BE ON LEASH AT ALL TIMES IN THE PARKING LOT, WALKING IN AND OUT OF OUR BUILDING, AND IN OUR LOBBY UNTIL ONE OF OUR LOVING STAFF CHECKS YOU IN.

Collars

All dogs must have quick release collars, NO BUCKLES, no chains, no chokers. Name tag must be attached or embroidered into his or her collar.

Compatibility Evaluation

All dogs must go through our COMPATIBILITY Evaluation in order to join our pack. This evaluation will allow us to place your dog in the best suited playgroup for his/her personality. During this process we will be able to tell you if your dog is not suited for group daycare. Further, we will be able to offer you other options of support, training, or private play.

PLEASE NOTE: The evaluation is designed for your pet’s well-being. Not every dog is suited for daycare and lodging. We say this to keep your dog, other dogs and our staff safe.

Online Waiver and Client Profile

All clients will be required to fill out an on-line profile and waiver for their pet. This will ensure that we have all the information to care for your dog, as well as provide them services in case of an emergency.

Vaccines

Vet records are required for all dogs staying, or playing, with us. The following vaccines are required: Rabies, Distemper, Bordatella, Canine Flu, Clean Fecal. We also recommend that all dogs have some type of flea and tick prevention.

Payments

Payment is required at time of check-in, unless you’ve purchased prepaid packages.

Cancellations

Daycare reservations must be cancelled one day prior by 9:00 am or you will be charged for a full day of daycare.

Lobby Hours:	7 AM - 12 PM; 2 PM – 7 PM
The lobby is closed from 12 PM to 2 PM to allow for midday cleaning and dog naps.
Monday – Friday:	7 AM – 7 PM
Saturday:	9 AM – 5 PM
Sunday:	10 AM – 4 PM

All clients have the option for early drop off: 6:00 am to 7:00 am $10.00. Late night pick up: Although we’re staffed 24 hours a day, our lobby closes at 7:00 pm. For any pick-up after lobby hours up until 9:00 pm there will be a $25 late fee. After 9:00 pm your dog will be boarded until the following day at the regular lodging rate.

All boarded dogs need to be picked up by 10:00 am. After that you’ll be charged for another day of daycare.

Check-Out

We require the name of person/s that are allowed to pick up your pet. You may list a few people in case of an emergency. They must show an ID at the time of pick-up.

Lodging

We require you to bring you own food. Quick changes to a dog’s diet can create upset stomach especially for first time clients. Please pre-bag dry food for each meal. If you use canned food, please provide sufficient quantity for your pets stay, with portion instructions. If you forget your food, we can use our “in-house food” at a $6.00 per day. You may also purchase food from our store.

All dry food must be sent pre-bagged by the meal. If not, there is a bulk food charge of $5.00 per day.

Personal Items

We’re happy to have you bring a couple of your pets’ favorite things, if they’re lodging in private suite. Please do not bring, dog beds, bully sticks, or raw hides. Smaller food treats are okay. Our goal is to keep your pet’s area as clean as possible, and not all dogs’ beds can be easily washed.

Payment

We require a credit card on file for dogs that will be staying with us. All Reservation will require a 50% deposit that will be charged to your credit card at the time of your booking.
All boarded dogs need to be picked up by 10:00 am. After that you’ll be charged for another day of daycare.

Check-Out

We require the name of person/s that are allowed to pick up your pet. You may list a few people in case of an emergency. They must show an ID at the time of pick-up.

Check-in

Check-in hours are:
Monday – Friday:	7:00 am to 6:00 pm
Saturday:	9:00 am – 4:00 pm
Sunday:	10:00 am – 3:00 pm

All clients should build in some extra time at check-in to confirm we have all proper information that we need to provide the best care possible for your pet.

Please note: Our lobby is closed on major holidays and we are not able to do check-ins or check-outs on these days. (New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day)

Check-Out

Check-out hours are:
Monday – Sunday:	10:00 am

All dogs must be picked up by 10:00 am. after that you will be charged the dog boarding fee on the last day of daycare.

Cancellations

A 50% deposit is required for all scheduled overnight stays. During non-peak periods, you must cancel your reservation at least 72 hours in advance or your deposit will be forfeited. During peak periods, a 50%, non-refundable deposit is required. If the reservation is not cancelled within 10 days, the full amount of the stay will be charged to your credit card.

Daycare

Collars

All dogs must have quick release collars, NO BUCKLES, no chains, no choker. Name tag must be attached or embroidered into collar.

Food

If your dog needs to be fed during the day, we require you to bring your own food. Quick changes to a dog’s diet can create upset stomach, especially for first time clients. Please pre-bag food by the meal. If you have cans, please bring entire can. If you forget your food, we can feed your pup our “house food” at $6.00 per meal or you can, purchase food from our store.

Medications

Please provide all medications in their original packages with instructions included. There will be a $5.00 daily charge to administer medications.

Personal items

No toys, beds or other personal items may be brought to daycare.

Since we are next to a HIGHWAY, ALL DOGS MUST BE LEASHED IN OUR PARKING LOT AND WALKED INTO THE BUILDING AT ALL TIMES.

STAY AND PLAY POLICIES: All clients will have had to read and sign our policies and liability rules…

Transportation

Cancellation of bus service must be made 24 hours prior to pick-up. You may cancel on-line. If not canceled prior guest will be charged a single ride.

Holiday Dates

2023 Peak Holiday Dates:

February Vacation 2/17 to 2/26
April Vacation 4/14 to 4/23
Memorial Day 5/26 to 5/29
4th of July 6/30 to 7/5
Labor Day 9/1 to 9/5
Thanksgiving 11/22 to 11/26
Christmas ’23/New Years ’23 12/15 to 1/7/24

Our lobby will close at 3:00 p.m. on July 3rd, Thanksgiving Eve, Christmas Eve and New Year’s Eve.

We are closed for daycare, pickup and drop-off on all MA recognized Holidays: New Year’s Day, Martin Luther King Day, Washington’s Birthday, Easter, Patriots Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas.

Compatibility Evaluation

All dogs must pass our compatibility evaluation.

This evaluation will allow us to place your dog in the best suited playgroup for his/her personality. During this process we will be able to tell you if your dog is not suited for group daycare and offer you other options of support, training, or private play.

PLEASE NOTE: The evaluation is designed for your pet’s well-being. Not every dog is suited for daycare. We say this to keep with one goal in mind the happiness of each dog we meet.

Tours

Due to the COVID crisis we are currently not giving tours of our facility until further notice. Sorry for any inconvenience. Please call with any questions.

Schedule a tour to see what your dog is missing. We’ll show you around our state of the art facility, indoor and outdoor play yards, lodging areas, share what’s coming next, and answer any questions you may have.

FAQs

Due to the COVID crisis we are currently not giving tours of our facility until further notice. Unless you are fully vaccinated and boosted and wear a mask.

Lodging FAQs

What should I bring when boarding my dog overnight?

We recommend bringing your dog’s regular food, clearly labeled, any required medications, and a familiar item like a blanket or toy to help them feel at ease. Keeping your dog’s routine consistent can make their stay more comfortable and stress-free.

Is dog boarding a good option for first-time boarders?

Yes, dog boarding can be a great option for first-time boarders, especially when dogs are introduced gradually. A trial experience helps dogs become familiar with the environment, staff, and routines before an overnight stay, making the transition smoother for both pets and owners.

How do you keep dogs safe during overnight lodging?

Safety is a top priority during dog boarding and lodging. Dogs are supervised by trained staff, grouped thoughtfully during playtime, and monitored closely throughout the day and night to ensure a calm, secure, and positive experience.

Can senior dogs or dogs with special needs be boarded?

Many senior dogs and dogs with special needs do well in dog boarding when their care routines are clearly communicated in advance. Providing details about mobility, medications, feeding schedules, or comfort preferences helps staff tailor care to your dog’s individual needs.

How far in advance should I book dog boarding?

Dog boarding availability can fill up quickly, especially during weekends, holidays, and peak travel seasons. Booking early is recommended to secure your preferred dates and lodging option, particularly if your dog requires a specific type of accommodation.

Daycare FAQs

What should I do to prepare my dog for daycare?

Gradually introducing your dog to daycare helps ensure a smooth transition. Start with short visits or half-day sessions, bring their favorite toy or blanket, and keep a consistent routine. This reduces stress and helps your dog feel comfortable in the new environment.

How are dogs grouped during daycare playtime?

Dogs are grouped based on size, age, and energy level to ensure safe and enjoyable interactions. Staff closely supervise all play sessions to prevent conflicts and encourage positive socialization between dogs.

Can shy or anxious dogs attend daycare?

Yes! Dogs with shy or anxious tendencies are gradually introduced to smaller groups or quieter areas. Staff provide extra attention and structured play to help them build confidence while feeling safe in a social environment.

What happens if my dog gets sick or injured at daycare?

Our trained staff monitors dogs for signs of illness or injury. If an issue arises, the owner is contacted immediately, and appropriate care is provided, including emergency veterinary services if necessary. Preventive measures, like vaccination verification, help minimize risks.

Are there flexible daycare options for busy schedules?

Yes, The Dog Retreat offers half-day, full-day, and multi-pack daycare packages to fit a variety of schedules. Early drop-off and late pick-up options are also available to accommodate working pet parents.

Training FAQs

At what age should I start training my puppy?

Puppy training can start as early as 8 weeks old. Early training helps establish good habits, socialization skills, and basic obedience, setting the foundation for a well-behaved adult dog.

How long does it take to see results from dog training?

Results vary depending on your dog’s age, breed, and temperament, but many owners notice improvements in behavior within a few weeks of consistent training. Regular practice at home accelerates progress.

Can dog training help with behavior issues like aggression or anxiety?

Yes. Private training programs can address behavior challenges such as leash pulling, aggression, separation anxiety, or excessive barking. Customized training helps dogs learn better coping mechanisms and improves their overall behavior.

Do you offer training for older dogs or dogs with prior bad habits?

Absolutely. Dogs of any age can benefit from structured training. Older dogs may need extra patience, but positive reinforcement and consistency can help modify unwanted behaviors and teach new skills effectively.

Is one-on-one training more effective than group classes?

One-on-one training provides personalized guidance tailored to your dog’s specific needs, especially for behavioral issues. Group classes are great for socialization and practicing commands around distractions, so a combination often works best.

Grooming FAQs

How often should I bring my dog to the spa?

The frequency of spa visits depends on your dog’s breed, coat type, and lifestyle. Most dogs benefit from a grooming session every 4–8 weeks, while active dogs or long-haired breeds may require more frequent visits to maintain a healthy coat and skin.

Do you offer services for dogs with sensitive skin or allergies?

Yes. We provide hypoallergenic shampoos and conditioners, gentle grooming techniques, and can tailor services for dogs with sensitive skin, allergies, or other dermatological needs to ensure a safe, comfortable spa experience.

What should I do if my dog has matted fur?

For dogs with matted fur, our trained groomers carefully de-mat and trim problem areas. If extensive matting requires extra attention, we contact owners beforehand to discuss additional time or fees. Regular brushing at home helps prevent mats.

Can older dogs or dogs with health issues visit the spa?

Absolutely. Our spa is equipped to accommodate senior dogs or those with special health considerations. We adjust grooming techniques, provide gentle handling, and monitor your dog’s comfort throughout the session.

Are there add-on treatments to make grooming more enjoyable for my dog?

Yes. In addition to baths and haircuts, we offer spa extras like blueberry facials, pawdicures, teeth brushing, and ear cleaning to enhance your dog’s grooming experience and promote overall health.

Transportation FAQs

How do I schedule a pet pickup or drop-off?

Reservations can be made online or by phone. We recommend booking in advance to ensure availability, especially during peak hours or busy travel seasons.

Is there a limit to how many dogs you can transport at once?

Our team can safely transport multiple dogs from the same household. Additional dogs receive a discounted rate, and all pets are secured for comfort and safety during the ride.

What safety measures are in place during transportation?

All dogs are secured in our pet-friendly vehicles, supervised by trained staff, and transported with care to prevent stress or injury. Vehicles are regularly cleaned and sanitized for hygiene.

Can transportation be arranged for vet visits or grooming appointments?

Yes. We offer convenient transportation to veterinary clinics, grooming appointments, daycare, or boarding facilities, ensuring your dog arrives safely and on time.

Are last-minute or same-day transportation requests available?

Same-day transportation may be accommodated depending on availability. Early scheduling is recommended to guarantee service, but we do our best to meet urgent requests whenever possible.

Physical Rehabilitation

Do I have to have a physical rehabilitation evaluation before scheduling treatments?

Yes. Even if your pet has had an evaluation at another facility, a consultation with our rehabilitation veterinarian is both important and legally required. This allows us to create a proper rehabilitation plan.

Do I need a referral from my veterinarian?

A referral isn’t required, but we highly recommend having a diagnosis from your primary care or specialty veterinarian before starting rehabilitation.
Rehab without a confirmed diagnosis can cause more harm than good. If we feel we don’t have enough information after your consultation, we may suggest you seek a diagnosis before beginning treatment.