Question 1

Can I come tour the facility before I bring my dog?

Accepted Answer

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

Question 2

If my dog already goes to daycare can I bring him to your facility?

Accepted Answer

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

Question 3

How do I make reservations for daycare or lodging for my dog who has never been there before?

Accepted Answer

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Question 4

Why is your lobby closed for two hours each day?

Accepted Answer

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Question 5

Are you open on holidays?

Accepted Answer

Yes, We are open 365 days a year.

Question 6

How do I know my dog will be safe at the Dog Retreat & Spa?

Accepted Answer

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

Question 7

What do I need to bring for my dog when they’re in daycare?

Accepted Answer

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

Question 8

What is the difference between Daycare and Day Stay?

Accepted Answer

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Question 9

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Accepted Answer

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

Question 10

What if my dog is not neutered or spade what are my options

Accepted Answer

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

Question 11

What happens if I want to cancel my reservation for lodging?

Accepted Answer

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Question 12

Can I bring my own food?

Accepted Answer

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

Question 13

What if my dog acts aggressively toward another dog while at The Dog Retreat?

Accepted Answer

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Question 14

Can someone other than me pick up my dog?

Accepted Answer

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

Question 15

My dog went to training but is still not trained. Can you help him/her?

Accepted Answer

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

219 Bear Hill Rd, Waltham, MA 02451

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