Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Why is your lobby closed for two hours each day?

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Are you open on holidays?

Yes, We are open 365 days a year.

How do I know my dog will be safe at the Dog Retreat & Spa?

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

What do I need to bring for my dog when they’re in daycare?

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

What is the difference between Daycare and Day Stay?

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

What if my dog is not neutered or spade what are my options

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

What happens if I want to cancel my reservation for lodging?

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Can I bring my own food?

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Can someone other than me pick up my dog?

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

My dog went to training but is still not trained. Can you help him/her?

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility while your dog is being evaluated. You can book a tour online through our registration portal.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have your dog, however, he or she will still need to pass our compatibility evaluation before joining.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by completing the registration forms and submitting the required vet documents. You may also call us to schedule a compatibility evaluation.

Why is your lobby closed for two hours each day?

We close our lobby daily to give dogs downtime and allow our staff to perform cleaning and maintenance. Rest periods help prevent fatigue and promote safety during playtime.

Are you open on holidays?

Yes, we are open 365 days a year. However, on certain holidays our lobby may be closed for drop-offs and pick-ups, and hours may vary.

How do I know my dog will be safe at the Dog Retreat & Spa?

All dogs must complete a compatibility evaluation and are grouped by size and temperament. Our trained staff maintain a low dog-to-leader ratio, and all are certified in pet first aid and CPR to ensure your dog’s safety.

What do I need to bring for my dog when they’re in daycare?

Please bring a quick-release collar. If your dog requires food or medication, ensure it’s labeled and medications are in their original packaging.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most dogs adapt quickly and benefit from socialization in daycare. However, every dog is unique. If needed, we offer one-on-one or small group play options to ensure comfort and happiness.

What if my dog is not neutered or spayed? What are my options?

Dogs attending daycare must be neutered or spayed by 6–8 months of age. If not, you may consider our Day Stay program as an alternative.

What happens if I want to cancel my reservation for lodging?

A 50% deposit is required for all overnight stays. Non-peak cancellations must be made 72 hours in advance to avoid forfeiting the deposit. During peak periods, deposits are non-refundable, and cancellations made within 10 days will be charged the full stay amount.

Can I bring my own food?

Yes, bringing your pet’s own food is required to maintain their regular diet. Please portion food into labeled individual baggies. Boarders may bring a blanket for comfort, but rawhide, bully sticks, and bones are not allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If aggression occurs, the dog will first be placed in a timeout. If the behavior results in harm to another dog, you will be responsible for veterinary costs and the dog may not return until behavior modification is demonstrated.

Can someone other than me pick up my dog?

Yes, but the designated person must be listed on your account and will need to show valid photo identification when picking up your dog.

My dog went to training but is still not trained. Can you help him/her?

We offer several training programs to help improve your dog’s behavior. However, consistent owner participation of at least 10 minutes per day is essential for lasting success.

The Top 5 Benefits of Doggy Daycare

Published On: March 25, 2024Categories: dog daycare

Are you constantly on the lookout for ways to ensure your pet’s happiness and well-being while you’re busy with work or other commitments? Look no further! The Dog Retreat & Spa offers a premier doggy daycare experience that goes above and beyond to cater to your beloved pooch’s every need. Let’s dive deeper into the top five benefits of choosing us as your go-to destination for your canine companion’s care and happiness.

1. Abundance of Amenities:

From our deluxe grooming spa, where your furry friend can indulge in a relaxing pampering session, to our upcoming indoor splash park, perfect for those who love the water, we spare no expense in ensuring that your dog’s day is filled with excitement and comfort.

But that’s not all! Our facility also features spacious play areas, complete with toys and agility equipment, where your dog can burn off energy and socialize with other furry friends under the watchful eye of our trained staff. Additionally, we have a cozy nap room for those moments when your pup needs a little downtime to recharge before diving back into the fun.

2. Hassle-Free Pick-Up and Drop-Off Services:

We understand that life can get hectic, and finding the time to drop off or pick up your dog from daycare can be a challenge. That’s why we offer convenient pick-up and drop-off services for our clients. Simply make a reservation through our website, and our reliable transportation team will ensure that your furry friend arrives safely at our facility and returns home happy and content at the end of the day. Say goodbye to the stress of rushing to make it to daycare on time—we’ve got you covered!

3. Freedom to Explore and Play:

Unlike traditional kennels that confine dogs to small cages for the majority of the day, we provide ample space for your pup to roam, play, and explore to their heart’s content. Our play parks, both indoor and outdoor, allow dogs to engage in natural behaviors, such as running and jumping, promoting physical activity and mental stimulation. Plus, with plenty of opportunities for socialization with other dogs and our friendly staff, your dog will never experience a dull moment during their stay with us.

4. Professional Training Programs for Every Pup:

We believe in the power of positive reinforcement and personalized training to help your pup reach their full potential. Whether your dog needs help mastering basic obedience commands or overcoming behavioral challenges, our experienced trainers are here to help. From group classes to one-on-one sessions, we offer a variety of training programs tailored to suit your dog’s individual needs and learning style. Our goal is to empower your pup with the skills and confidence they need to thrive in any situation, all while having fun in a supportive and encouraging environment.

5. A Safe and Loving Home Away From Home:

Above all, we are here to provide your pet with a safe and loving home away from home—a place where they can feel cherished, valued, and truly cared for. While traditional kennels may evoke feelings of loneliness and isolation, our facility fosters a sense of belonging and companionship. With our dedicated staff members providing round-the-clock care and attention, you can rest assured that your pup is in good hands.

Elevate Your Dog’s Daycare Experience

Choosing The Dog Retreat & Spa for your doggy daycare needs offers a multitude of benefits that extend far beyond the ordinary. From our luxurious amenities and convenient services to our commitment to providing a positive and enriching experience for every dog in our care, we strive to exceed your expectations and ensure that your furry friend receives the love, attention, and happiness they deserve. Say goodbye to the stress of traditional kennels and the boredom of being home alone and hello to a world of joy and adventure for your beloved companion.

The Top 5 Benefits of Doggy Daycare

1. Abundance of Amenities:

2. Hassle-Free Pick-Up and Drop-Off Services:

3. Freedom to Explore and Play:

4. Professional Training Programs for Every Pup:

5. A Safe and Loving Home Away From Home:

Elevate Your Dog’s Daycare Experience

(781) 604-7387

info@thedogretreat.com

781-548-3248

PhysicalRehab@TheDogRetreat.com

219 Bear Hill Rd, Waltham, MA, 02451

thedogretreatandspa

rehab_at_thedogretreat

The Dog Retreat & Spa- Waltham