Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Why is your lobby closed for two hours each day?

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Are you open on holidays?

Yes, We are open 365 days a year.

How do I know my dog will be safe at the Dog Retreat & Spa?

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

What do I need to bring for my dog when they’re in daycare?

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

What is the difference between Daycare and Day Stay?

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

What if my dog is not neutered or spade what are my options

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

What happens if I want to cancel my reservation for lodging?

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Can I bring my own food?

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Can someone other than me pick up my dog?

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

My dog went to training but is still not trained. Can you help him/her?

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

The Role of Professional Supervision in Dog Daycare

Are you considering dog daycare for your beloved pup? You might be wondering, who’s going to be watching over them? The role of professional supervision in dog daycare is crucial for ensuring your pet’s safety, happiness, and overall well-being. In this article, we’ll dive into why professional supervision matters at The Dog Retreat & Spa, ensuring your canine companion has the best experience possible.

Importance of Professional Supervision

Professional supervision isn’t just a perk—it’s a necessity for any reputable dog daycare facility. Here’s why:

Safety First: When your dog is in our care, safety is our top priority. Our trained staff members are vigilant and proactive, ensuring a secure environment where accidents are minimized, and hazards are promptly addressed.
Behavioral Monitoring: Dogs, like humans, have their moods and moments. Our skilled supervisors closely observe your pet’s behavior throughout the day, ensuring they are comfortable, happy, and engaged. This monitoring helps identify any signs of discomfort, anxiety, or aggression, allowing us to intervene and provide the necessary support.
Emergency Preparedness: Despite all precautions, emergencies can happen. That’s why our staff members are trained in pet first aid and CPR. With this knowledge and readiness, they can swiftly respond to any unexpected situations, providing immediate care and attention until professional veterinary assistance is available.

The Role of Qualified Staff

At The Dog Retreat & Spa, our team consists of experienced professionals passionate about canine care. Here’s what sets them apart:

Knowledgeable: Our staff members undergo extensive training to deepen their understanding of dog behavior, body language, and social dynamics. This knowledge equips them to anticipate and respond effectively to various situations that may arise during daycare.
Attentive: We maintain a low staff-to-dog ratio to ensure that each pup receives individualized attention and care. This attentive approach allows us to cater to your dog’s specific needs and preferences, fostering a positive and enriching experience.
Engagement: From interactive play sessions to stimulating enrichment activities, our staff members are committed to keeping your dog mentally and physically engaged throughout their stay. Whether it’s a game of fetch, a puzzle toy, or a relaxing cuddle session, we tailor our interactions to suit your dog’s personality and preferences.

Continuous Monitoring and Feedback

Your dog’s well-being is our top priority, which is why we emphasize continuous monitoring and feedback:

Daily Report Cards: We go the extra mile to keep you informed about your dog’s daycare experience. At the end of each day, we provide a personalized report card detailing your dog’s activities, interactions, and any notable behaviors observed during their stay. This detailed feedback allows you to stay connected with your pet’s daily adventures and ensures transparency and accountability in our daycare services.
Open Communication: We value your input and observations about your dog’s behavior and preferences. Our staff members welcome feedback and strive to maintain open communication with pet parents, ensuring that we meet your expectations and address any concerns promptly and effectively.
Adaptability: Dogs are individuals with unique personalities and needs. That’s why our supervisors are flexible and adaptable, adjusting their approach and interactions based on your dog’s preferences, comfort level, and energy level. Whether your dog is shy and reserved or outgoing and energetic, we tailor our care to suit their individual temperament and preferences.
Positive Reinforcement: Our staff members use positive reinforcement techniques to encourage good behavior and reinforce desired behaviors. Whether it’s a tasty treat, verbal praise, or a gentle pat on the head, we reward your dog for their efforts and accomplishments, creating a positive and supportive learning environment.

Elevate Your Dog’s Daycare Experience with Professional Supervision

As you consider enrolling your furry friend in dog daycare, remember the importance of professional supervision. Our dedicated staff is here to ensure a safe, engaging, and enjoyable environment for your pet. From behavioral monitoring to emergency preparedness, we prioritize your dog’s well-being every step of the way. Take the next step in providing your canine companion with the ultimate daycare experience—choose The Dog Retreat & Spa for professional supervision you can trust. Your pets deserve nothing less!