Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility. Please stop in during one of the following times: Mon – Fri, 10 am – 12:00 pm or Sat – Sun 10 am – 4 pm. You can also easily schedule a tour online.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have you dog, however, he or she will still need to pass our compatibility evaluation.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by filling out the registration forms, and providing us with all the proper health/vet documents required. You can also schedule a compatibility evaluation online to see if your dog will be a good fit. Once your dog has been approved you can register for both daycare and lodging online. We require all dogs that will be lodging with us come for a day of play so they’re familiar with the setting.

Why is your lobby closed for two hours each day?

We close our lobby to give dogs’ downtime, and allow our staff to do additional cleaning. It’s important to consider that dogs do need downtime, rest helps avoid accidental injury, or potentially becoming more aggressive. Some dogs can self-regulate rest while others may need to be placed in kennels to rest.

Are you open on holidays?

Yes, We are open 365 days a year.

How do I know my dog will be safe at the Dog Retreat & Spa?

We require all dogs to go through a compatibility evaluation. Dogs are separated by both size and temperament We have a low dog-to-leader ratio. All staff members are trained in first aid and CPR, and go through a dog behavior training program. We’ve designed our facility with all sized dogs in mind – every shape and size. At least one of our pet loving staff with be present with dogs in each designated play area.

What do I need to bring for my dog when they’re in daycare?

We require all dogs to have a quick release collar. No buckles are allowed. If they need food it must be bagged, and all medication must be in original packaging.

What is the difference between Daycare and Day Stay?

Day Stay may be a perfect option for the dog that did not do well with our compatibility evaluation, or has not been neutered or spayed, or may need extra attention. This may be for various reasons, health, age or injury. Daycare is for those dogs that do play well with others.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most shy dogs, or dogs that haven’t been socialized enough, usually benefit tremendously from daycare. They become less shy, more socialized and have a great time! However, that said, NOT every dog is suited to the daycare setting. It’s our job to let you how your dog is doing and see what other options may work best to keep your dog happy. For ex: we offer one on one play or small group play or your dog may do best with an at home dog walker.

What if my dog is not neutered or spade what are my options

All dogs in daycare need to be neutered or spayed at six months. If you’re not comfortable with that, you could consider our Day Stay program.

What happens if I want to cancel my reservation for lodging?

Cancellations must be made within 48 hours of schedule stay. If less than 48 hours a flat fee of $55 will be charged. Cancellation during peak holidays must be made 10 days in advance of the stay. If cancellation is requested less than 10 days prior to stay you’d charged $150 dollar fee per animal.

Can I bring my own food?

You are required to bring your pets food. It’s much better for the pet to continue on their regular diet. All food must be placed in baggies for individual meals. For boarders, you are also welcome to bring a special blanket that will make them feel comfortable. No Rawhide, bullysticks or bones allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If the act is mild, the dog will be placed in a timeout until she/he has calmed down. If the aggression causes harm to another dog, you will be responsible for any veterinary care for that dog and your dog will not be allowed back unless the behavior has been modified through training.

Can someone other than me pick up my dog?

Yes, but the person has to be listed on your account when you drop off the dog. They’ll have to show personal identification

My dog went to training but is still not trained. Can you help him/her?

We offer several different training classes to meet your needs; however, we cannot train your dog without your help. An owner must be willing to commit to a minimum of 10 minutes per day to be successful with training their dog.

Can I come tour the facility before I bring my dog?

Yes, we’d be excited to show you our clean, fun and safe facility while your dog is being evaluated. You can book a tour online through our registration portal.

If my dog already goes to daycare can I bring him to your facility?

We’d love to have your dog, however, he or she will still need to pass our compatibility evaluation before joining.

How do I make reservations for daycare or lodging for my dog who has never been there before?

You can register online by completing the registration forms and submitting the required vet documents. You may also call us to schedule a compatibility evaluation.

Why is your lobby closed for two hours each day?

We close our lobby daily to give dogs downtime and allow our staff to perform cleaning and maintenance. Rest periods help prevent fatigue and promote safety during playtime.

Are you open on holidays?

Yes, we are open 365 days a year. However, on certain holidays our lobby may be closed for drop-offs and pick-ups, and hours may vary.

How do I know my dog will be safe at the Dog Retreat & Spa?

All dogs must complete a compatibility evaluation and are grouped by size and temperament. Our trained staff maintain a low dog-to-leader ratio, and all are certified in pet first aid and CPR to ensure your dog’s safety.

What do I need to bring for my dog when they’re in daycare?

Please bring a quick-release collar. If your dog requires food or medication, ensure it’s labeled and medications are in their original packaging.

Will my dog adjust to doggy daycare/lodging? He’s never been away from home.

Most dogs adapt quickly and benefit from socialization in daycare. However, every dog is unique. If needed, we offer one-on-one or small group play options to ensure comfort and happiness.

What if my dog is not neutered or spayed? What are my options?

Dogs attending daycare must be neutered or spayed by 6–8 months of age. If not, you may consider our Day Stay program as an alternative.

What happens if I want to cancel my reservation for lodging?

A 50% deposit is required for all overnight stays. Non-peak cancellations must be made 72 hours in advance to avoid forfeiting the deposit. During peak periods, deposits are non-refundable, and cancellations made within 10 days will be charged the full stay amount.

Can I bring my own food?

Yes, bringing your pet’s own food is required to maintain their regular diet. Please portion food into labeled individual baggies. Boarders may bring a blanket for comfort, but rawhide, bully sticks, and bones are not allowed.

What if my dog acts aggressively toward another dog while at The Dog Retreat?

If aggression occurs, the dog will first be placed in a timeout. If the behavior results in harm to another dog, you will be responsible for veterinary costs and the dog may not return until behavior modification is demonstrated.

Can someone other than me pick up my dog?

Yes, but the designated person must be listed on your account and will need to show valid photo identification when picking up your dog.

My dog went to training but is still not trained. Can you help him/her?

We offer several training programs to help improve your dog’s behavior. However, consistent owner participation of at least 10 minutes per day is essential for lasting success.

A Day of Luxury: What’s Offered at Our Grooming Spa

Published On: November 23, 2024Categories: dog grooming, Dog Spa

Funny Mastiff puppy with towel on his head, with cream on his face and with a piece of cucumber on his eyes relaxing on the bed at home. Top down view

Experience Ultimate Pampering at Our Dog Spa

Have you ever thought about how good it feels to spend a day at the spa? Well, your dog deserves to feel that pampered, too! At The Dog Retreat & Spa, we transform routine grooming into an indulgent experience, giving your pet the comfort, care, and luxury they deserve. From soothing baths to blueberry facials, let’s explore how our grooming spa can make your furry friend’s tail wag with delight!

The Full Grooming Experience: More Than Just a Bath

When your dog visits us for full grooming, it’s not just about looking great—it’s about feeling amazing. We start with a gentle brush-out to detangle and remove loose fur. Next, your pup will enjoy a calming bath using your choice of specially formulated oatmeal or hypoallergenic shampoo, ensuring even the most sensitive skin feels soothed. We then hand-dry every dog for a warm and gentle experience, steering clear of harsh dryers.

Once your dog is clean and fluffy, our expert groomers provide ear cleaning and a nail trim to keep them in top shape. Our services are customized based on your dog’s specific needs, and if we notice anything requiring extra care, we’ll give you a call to discuss the best approach.

Note: We don’t perform extreme specialty cuts, as our focus is on your dog’s health and natural beauty.

Special Care for Double-Coated Dogs

We know double-coated dogs have unique grooming needs. However, we never shave double-coated breeds. Instead, we provide thoughtful services like de-shedding baths and gentle trims to manage shedding while maintaining coat health. If your dog is extremely matted, we’ll always consult you before taking any necessary action to ensure their well-being.

Quick Bath, Brush & Dry: Perfect for a Refresh

Sometimes, your dog just needs a quick refresh, and our Quick Bath, Brush & Dry service delivers just that. We use the same high-quality, gentle shampoos and conditioners to leave your dog clean and smelling fantastic, making this service perfect for pups who need a fast but effective spa visit.

Add-On Spa Treatments for the Ultimate Experience

Looking to spoil your pup even more? Our luxurious add-on treatments elevate any grooming session into a full-blown dog spa day. Here’s what you can choose from:

Blueberry Facial: A tearless, sweet-smelling facial cleanser that brightens and softens your dog’s fur around their adorable face.
Pawdicure: Complete nail trimming and paw care to ensure your dog’s feet are healthy and happy.
Face Trim: A precise, gentle trim around the face to keep your pup looking neat and stylish.
Dental and Ear Care Bundles: Choose from packages that include ear cleaning and teeth brushing to freshen up your pup from head to tail.

Plus, we offer options like brush-outs and specialized sanitary trims to cater to every dog’s grooming needs. Whether it’s a simple add-on or a full spa treatment, The Dog Retreat & Spa has you covered.

Our Commitment to Your Dog’s Well-Being

At The Dog Retreat & Spa, your dog’s health and safety are our top concerns. We use gentle handling techniques and prioritize their comfort in every treatment. Our trained groomers understand that every dog is different, so we tailor each spa day to meet your pet’s specific needs.

Ready to Treat Your Pup to a Luxurious Spa Day?

Why settle for ordinary grooming when your dog can enjoy the ultimate spa experience? At The Dog Retreat & Spa, we ensure every service leaves your furry friend feeling pampered, refreshed, and ready to show off their sparkling clean coat. Book your appointment today and let your dog indulge in a day of luxury they’ll love!

A Day of Luxury: What’s Offered at Our Grooming Spa

Experience Ultimate Pampering at Our Dog Spa

The Full Grooming Experience: More Than Just a Bath

Special Care for Double-Coated Dogs

Quick Bath, Brush & Dry: Perfect for a Refresh

Add-On Spa Treatments for the Ultimate Experience

Our Commitment to Your Dog’s Well-Being

Ready to Treat Your Pup to a Luxurious Spa Day?

(781) 604-7387

info@thedogretreat.com

781-548-3248

PhysicalRehab@TheDogRetreat.com

219 Bear Hill Rd, Waltham, MA, 02451

thedogretreatandspa

rehab_at_thedogretreat

The Dog Retreat & Spa- Waltham